Terms of Service
These Terms of Service govern your use of cielmoki.shop and any purchase you make through our online store. By browsing our site or placing an order, you agree to the conditions described below. Please read them carefully before you buy.
Who we are
Cielmoki is operated by AS INNOVATIONS LIMITED, registered at 19 Thorney Lane, South Iver, England, SL0 9AD, United Kingdom. Our storefront is hosted on the Shopify platform, which provides the technical infrastructure for our website. Shopify is not the seller of our products, a party to your purchase contract, or responsible for fulfilling your orders.
We sell to customers in the United States and Europe.
Products and pricing
We make reasonable efforts to display product descriptions, images, colours, and specifications accurately. However, the appearance of a product on your screen may differ slightly from the physical item due to display settings, lighting during photography, or device calibration. The product listing on our website at the time you place an order is the definitive description of what you are purchasing.
Prices shown on our site are subject to change without notice. If we discover a significant typographical or pricing error in a product listing, we will contact you before processing your order and give you the option to confirm or cancel.
Product availability depends on stock levels. An item shown on our site may become unavailable between the time you add it to your cart and the time you complete checkout.
Placing an order
When you submit an order, you are making an offer to purchase. We will send you an order confirmation email acknowledging receipt of your order. This confirmation does not by itself constitute acceptance of your offer. Your order is accepted when we process your payment and prepare the items for dispatch. If we are unable to accept your order for any reason, we will notify you and, where payment has already been collected, arrange a refund.
You agree to provide accurate and current information when placing an order, including your name, shipping address, billing details, and contact information. Please ensure this information is correct, as errors may delay or prevent delivery.
Payment
By placing an order, you authorise us to process payment through the payment method you select at checkout. You represent that you are the authorised holder of the payment method used or that you have permission from the cardholder or account owner to use it.
We do not store full card numbers or security codes on our servers. Payment processing is handled through the secure checkout system provided by our platform.
Shipping and delivery
Order processing and delivery are governed by our shipping policy, which sets out delivery areas, estimated timeframes, and any applicable shipping costs. If you have questions about a specific shipment, please contact us at aveena@cielmoki.shop.
Returns and refunds
Returns, refunds, and exchanges are handled in accordance with our returns policy. Nothing in these terms limits any statutory rights you may have as a consumer under the laws of your country of residence. If you have a question about a return, please reach out to our support team before sending anything back.
Using our website
You agree not to use cielmoki.shop in any way that:
- Attempts to gain unauthorised access to our systems, other customers' data, or restricted areas of the site
- Interferes with the normal operation of the website or its security
- Uses automated tools to scrape, copy, or harvest product data or customer information
- Uploads or transmits malicious code, spam, or content that infringes the rights of others
- Commits fraud, impersonates another person, or misrepresents your identity
- Uses the site for any unlawful purpose or in a way that harms other customers
These rules do not limit your right to leave an honest review, file a complaint, or exercise a refund right available to you under applicable law.
Our content and intellectual property
The Cielmoki brand name, logo, original text, images, site design, and other creative content on this website are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use them for commercial purposes without our prior written permission. This does not extend to product brands or third-party content displayed on the site, which remain the property of their respective owners.
Privacy
We handle your personal information in accordance with our Privacy Policy. Please review it to understand what data we collect, how we use it, and what choices you have regarding your information.
Changes to these terms
We may update these Terms of Service from time to time to reflect changes in our services, policies, or legal requirements. The version published on this page at the time you place an order is the one that applies to that order. We encourage you to review this page periodically.
Questions or concerns
If you have any questions about these terms or your experience with our store, contact us at aveena@cielmoki.shop. We aim to respond to all customer enquiries in a timely manner.