Returns & Refunds

Welcome to Cielmoki. We want you to be satisfied with your purchase. This page explains how to reach us if you need help with an order.

How to Contact Us About Your Order

If you have received the wrong item, your package appears lost, your item arrived damaged, you wish to return something, or you need an exchange, please contact us at aveena@cielmoki.shop with your order number and a description of the issue.

What to Include in Your Message

  • Your order number
  • The specific issue (wrong item, lost package, damage, return request, or exchange request)
  • Photos if the item arrived damaged or incorrect
  • Your preferred resolution

Processing Times

Once your request is received and reviewed, processing takes 1–3 business days. Standard shipping for new or replacement orders is 7–12 business days.

Contact Us

Cielmoki
AS INNOVATIONS LIMITED
19 THORNEY LANE, SOUTH IVER, ENGLAND, SL0 9AD
Iver, SL0 9AD, United Kingdom

Email: aveena@cielmoki.shop

We typically respond within 1–2 business days.