Privacy Policy
Cielmoki is operated by AS INNOVATIONS LIMITED, registered at 19 Thorney Lane, South Iver, England, SL0 9AD. This page explains what personal information we collect when you interact with cielmoki.shop, why we collect it, who we share it with, and the choices you have regarding your data.
What We Collect
When you place an order, contact our support team, or browse our storefront, we may receive the following types of information:
Information you provide directly: Your name, email address, phone number, billing and shipping addresses, order details, and any messages you send us through our contact channels or during the checkout process.
Transaction data: Details about the items you purchase, the amount paid, payment status, and delivery records. Payment card numbers and security codes are handled by our payment processor and are not stored on our servers.
Automatically collected data: As is standard for Shopify-hosted stores, we may log your IP address, browser type, device information, pages visited, and interactions with our site (such as searches, cart additions, and checkout steps) through cookies and similar technologies.
Why We Use Your Information
We process your personal data for the following purposes:
- Fulfilling orders, arranging delivery, and managing returns or refunds
- Providing customer support and responding to your inquiries
- Maintaining the security and operation of our storefront
- Preventing fraud and protecting both our customers and our business
- Improving the shopping experience through basic analytics
- Complying with applicable legal obligations
If we send you marketing communications, we do so only where you have opted in or where permitted by law. You can withdraw this consent at any time.
Who We Share Information With
We share personal information only as necessary to run our store. This includes:
Shopify: Our storefront is hosted on the Shopify platform. Shopify processes certain data to provide hosting, payment, and operational services. Shopify handles personal information under its own terms. You can review how Shopify processes consumer data by reading the Shopify Consumer Privacy Policy.
Service providers: We may share limited information with companies that help us process payments, ship orders, or provide customer support. We only disclose the data each provider needs to perform its specific function.
Legal requirements: We may disclose information if required by a valid legal process, to protect our rights, or in connection with a business transfer or reorganisation.
We do not sell your personal information.
Cookies and Tracking Technologies
Like most online stores, cielmoki.shop uses cookies and similar technologies to keep your session active, remember preferences, and understand how visitors use the site. These fall into several categories:
- Essential cookies that enable core functions such as cart management and secure checkout
- Preference cookies that remember settings like language or region
- Analytical cookies that help us understand site performance
- Marketing cookies that may be used with your consent to support relevant advertising
You can manage non-essential cookies through the cookie banner or privacy preferences offered on our site. You can also adjust your browser settings, but please note that disabling essential cookies may prevent you from adding items to your cart or completing a purchase.
For general information about how Shopify uses cookies, see the Shopify Cookie Policy. This link describes Shopify's own cookie practices and does not replace the information we provide about the specific technologies active on cielmoki.shop.
Data Protection and Retention
We take reasonable technical and organisational measures to protect your personal information, appropriate to the nature of our business and the sensitivity of the data. We limit access to those who need it and require our service providers to handle information responsibly.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute safety. We retain personal data only for as long as necessary to fulfil the purposes described above, to maintain business records, to resolve disputes, and to meet legal obligations.
Your Rights and Choices
Depending on your location, you may have rights under applicable data protection laws, such as the right to access, correct, or request deletion of your personal information, to object to or restrict certain processing, or to withdraw consent where processing is based on it. If you wish to exercise any of these rights, please contact us at aveena@cielmoki.shop. We may need to verify your identity before acting on a request.
You can unsubscribe from marketing emails at any time by following the link in our messages or by contacting us directly.
Children and Policy Updates
Our store is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can address the matter.
We may update this policy as our business, technology, or legal requirements change. The revised version will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, reach out to us at aveena@cielmoki.shop.