Shipping & Delivery

Cielmoki ships to customers in the United States and Europe. This page explains how long your order typically takes to arrive, what to check before placing an order, and what to do if there is a delivery issue.

Where We Ship

We currently deliver to addresses in the United States and Europe. For a complete and up-to-date list of eligible countries and regions, please check the shipping options displayed at checkout for your specific address.

Order Processing Time

After you place an order, it typically takes 1–3 business days for us to process and prepare your items for shipment. This is the time between when your order is confirmed and when it is handed off to the carrier.

Shipping Time

Once your order has been dispatched, delivery typically takes 7–12 business days. The exact transit time may vary depending on your destination and the carrier's schedule.

Total Estimated Delivery Time

Your total wait time is the sum of processing time and shipping time. In most cases, you can expect your order to arrive approximately 8–15 business days after placing it. These are estimates and not guaranteed delivery dates. Peak periods, carrier delays, or unforeseen events may extend this timeframe.

Before You Order: Check Your Address

Please make sure your name, street address, city, postal code, and contact details are correct before completing your purchase. An inaccurate address can cause delivery delays or failed attempts, and we may not be able to intercept a package once it has been dispatched.

If Your Package Is Delayed, Lost, or Damaged

If your tracking information shows a delivery attempt was made but you did not receive the package, first check with household members, neighbours, or any secure location near your address. If the package is still missing or arrives damaged, please contact us with the following details:

• Your order number
• The shipping address used on the order
• A description of the issue (delay, missing items, visible damage, etc.)
• Photos of the damaged packaging or product, if applicable

We will review your case and advise on the next steps. Please reach out as soon as possible so we can investigate while the carrier's tracking window is still active.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the items in your order. The applicable fee is shown before you confirm payment.

Contact Us

If you have questions about your order or a delivery issue, we are here to help.

Cielmoki
AS INNOVATIONS LIMITED
19 Thorney Lane, South Iver
Buckinghamshire, SL0 9AD
United Kingdom

Email: aveena@cielmoki.shop
Website: cielmoki.shop

We typically respond within 1–2 business days.